return policy

ALL BLACK FRIDAY WEEKEND SALES ARE FINAL. NO EXCEPTIONS.  

Click HERE to begin your return. 

 

RETURN POLICY: 
Unworn, unwashed, and unaltered merchandise (excluding accessories and final sale items) may be returned for a full refund or exchange within 21 days (3 weeks) of your item(s) delivery date. Clothing must be free of makeup, perfume, deodorant, body odor, animal hair, and any other marks or stains. All tags must be attached.   Accessories, hats and discounted merchandise is not eligible for returns.

If an item is returned to us in a non-resalable condition, it may be returned to you at your cost. No exceptions.  

All returns must be submitted via our return's portal at: https://dressed-in-lala.loopreturns.com/#/ 

Lala is not responsible for non-Lala items returned to us.  

It is possible that certain dyes (like black or dark denim) may transfer to lighter colors. This irreversible effect is increased by humidity and temperature. We do not assume responsibility for dye transfer. Please take care to follow the wash instructions on the care label of your product. 

 

RETURN TIMEFRAME: 
Returns must be requested online and shipped to Dressed in Lala within 21 days (3 weeks) of your item(s) delivery date. Please ensure your package will arrive on time. If we do not receive your return within 21 days of your item(s) delivery date, it will not be approved for a refund, exchange, or store credit. 

 

RETURN PROCESS: 
After submitting your request online (https://dressed-in-lala.loopreturns.com/#/), a return slip and shipping label will be generated for you. Please ensure your return slip is included in your package when shipped back to Dressed in Lala. Returns/exchanges shipped to Dressed in Lala that have not been submitted through our return's portal will be considered abandoned goods and will forfeit any refund or exchange. **EXCHANGE ORDERS ARE NOT ELIGIBLE FOR ADDITIONAL EXCHANGES: see policy below.** 

 

PROCESSING TIME: 
Please allow up to 7 business days after your return has arrived at our warehouse to be processed for refund, regular exchange, or store credit. 

 

RETURN SHIPPING COST: 
You are responsible for the shipping cost to return your item(s) to Dressed in Lala. Dressed in Lala does not pay for shipping or handling costs on returns or exchanges unless the item(s) arrived damaged or there was a mistake on our part. 

Dressed in Lala is not responsible for any return packages lost in transit. Dressed in Lala DOES, however, offer free shipping on new orders placed, including exchange orders over $60 USD.  

 

STORE CREDIT: 
Store credit is processed within 7 business days after your item(s) returned is(are) received. After processing your return, you will receive an email with your store credit information. Store credit can be applied at checkout and does not have an expiry date.  

 

REFUNDS:  
Refunds are processed within 10 business days after your item(s) returned is(are) received. Please allow up to an additional 3-5 business days for the refund to reflect in your bank account. Each banking institution is different, contact your bank for specific details regarding refunds. 

 

REGULAR EXCHANGES: 
Your exchange order will ship within 3-7 business days AFTER your return has been processed (See Our Processing Time for details). You will receive a shipping confirmation email once your exchange order has been fulfilled. 

 

INSTANT EXCHANGES: 
If you have chosen the option for an instant exchange, you will be asked to enter payment details before submitting your return. You will only be charged for the full amount of the new items if your return is not in the mail after the 21 day (3 weeks) return window has expired.  

Your exchange order will be shipped within 4-7 days (excluding weekends) after your return has been submitted. You will receive a confirmation email once the order has been fulfilled.  

 

RETURNS ON EXCHANGE ORDERS**: 
We do not offer exchanges on exchange orders.  Only original orders may be exchanged. 

If you would like to return an item that was exchanged from your original order, the return will be processed as store credit when the item to be exchanged has been received in our warehouse and has been approved. 

 

DAMAGED OR DEFECTIVE ITEM(S): 
If you have received a damaged or defective item, your return must be submitted through our return’s portal within 5 days of the order’s delivery date. You will be required to submit a photo of the damage or defect. Once you have submitted your return request, dressed in Lala will review your return. If approved, you will be sent a return label to return your item for a refund, store credit, or exchange. 

 

INCORRECT ITEM(S) RECEIVED: 
If you have received an incorrect item, please submit a return request through our return's portal. You will be required to submit a photo of the item you received. Once you have submitted your return request, dressed in Lala will review your return. If approved, you will be sent a return label to return your item for a refund, store credit, or exchange. 

 

FINAL SALE ITEMS: 
All jewelry, accessories, hats, sale, and clearance items are final sale. No exchange or store credit is given. Flash sale promotions are final sale. No exceptions. 

 

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