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FAQs

ITEMS THAT ARE FINAL SALE:

ALL JEWELRY, ACCESSORIES, AND SALE ITEMS (DISCOUNT CODES INCLUDED) ARE FINAL SALE. NO EXCHANGE OR STORE CREDIT WILL BE GIVEN. NO EXCEPTIONS. FLASH SALE promotions are FINAL SALE. Discount cannot be applied to orders placed in the past. 

CANCELLED ORDERS:

Please be sure you want your item once you place your order. We do not allow order cancellations due to the quick turnaround time of items selling out + shipping.

DAMAGED ITEMS 

If any item is damaged when you receive it, please let LALA know within 5 days of receiving your item. If you contact LALA after the 5 days of receiving your item, we cannot accept damaged items. 

 

CAN I CLAIM AN ITEM TO BE DAMAGED AFTER WEARING IT?

No. Damaged items cannot be worn or washed when it is claimed to be damaged. They must also have original tags attached. LALA will issue a full store credit refund for the damaged items. It can be used whenever and will have no expiration date.

 

LALA SHIPPING:

Please allow 3-5 business days for your order to ship. Although, items generally go out within 24-48 hours.

  

LOST OR STOLEN PACKAGES:

LALA is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.

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